Privacy policy

Last updated: September 2026

At Dusty Herbs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit dustyherbs.in or buy from us, how we use it, and the choices you have.

This policy follows the Information Technology Act, 2000, the related rules, and the Digital Personal Data Protection Act, 2023. By using our website, you agree to this Privacy Policy.

1. Information We Collect

Information you give us:

  • Your name, phone number, email address and shipping or billing address when you place an order or create an account
  • Your order details and purchase history
  • Information you share when you contact us, write a review or take part in an offer

Information collected automatically:

  • Device and browser information, IP address and approximate location
  • The pages you visit, the products you view and how you use the website
  • Information collected through cookies and similar technologies

Payment information:
All online payments are processed by secure third-party payment gateways. We do not collect or store your card, UPI PIN or bank login details.

2. How We Use Your Information

We use your information to:

  • Process, pack, ship and deliver your orders
  • Send order confirmations, shipping updates and tracking links by WhatsApp, SMS or email
  • Handle cancellations, returns, replacements and refunds
  • Reply to your questions and support requests
  • Manage your account and show your order history
  • Improve our website, products and customer experience
  • Send you offers, discounts and product updates, if you have agreed to receive them
  • Prevent fraud, misuse of discount codes and fake orders
  • Meet our legal, tax and accounting obligations

3. Sharing Your Information

We do not sell or rent your personal information to anyone. We share it only with trusted partners who help us run our business, and only as much as they need to do their job:

  • Courier and logistics partners: to deliver your orders
  • Payment gateways: to process your payments securely
  • Messaging service providers: to send order updates on WhatsApp, SMS and email
  • E-commerce platform and IT providers: to host and run our website
  • Analytics and advertising partners: to understand how our website is used and to show you relevant ads
  • Government or legal authorities: when required by law, court order or legal process

4. Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand website traffic and show relevant ads. You can control or block cookies in your browser settings, but some parts of the website may not work properly without them.

5. Marketing Messages

With your consent, we may send you offers, discounts and product updates by WhatsApp, SMS or email. You can opt out at any time by replying "STOP", clicking "unsubscribe" in an email, or contacting us. Order and delivery updates will still be sent, as they are needed to complete your order.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse, including secure (SSL) connections on our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your personal information for as long as your account is active or as long as needed to provide our services. We also keep order and billing records for as long as required under tax and accounting laws. After that, we delete your information or make it anonymous.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Ask us to delete your information, unless we must keep it by law
  • Withdraw your consent to marketing messages at any time
  • Raise a complaint with our Grievance Officer

To use any of these rights, contact us using the details below.

9. Children's Privacy

Our website is not intended for anyone under 18. We do not knowingly collect personal information from children. If you think a child has shared personal information with us, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices, so please read their privacy policies before sharing any information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

12. Grievance Officer

Under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Name: Said Aahmad
Email: herbsdusty@gmail.com
Phone: +91 95036 22118
Address: Dusty Herbs, B-22, Saguna More, Patna, Bihar – 801503, India
Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

We will acknowledge your complaint within 48 hours and try to resolve it within one month.

13. Contact Us

For any questions about this Privacy Policy or your personal information:

📧 herbsdusty@gmail.com
📞 +91 95036 22118
Dusty Herbs, B-22, Saguna More, Patna, Bihar – 801503, India